Privacy Policy

When you submit a case, we collect your name, email address, phone number (optional), the type of coverage you select (Medicare, Medicaid, or both), and the details you provide about your question or bill.

• Payment information is collected directly by Stripe on our behalf. We do not store full card numbers or bank details on our servers.
• We also collect the ticket number we create for your case, the messages exchanged in your case portal, and basic technical information needed to operate the site.

We use your information to review your case, email you our response, communicate follow-ups, process your payment, issue refunds when applicable, and improve our service.

• With your permission, we may use anonymized or aggregated case details to train future automated tools. We will never sell your personal information.

We only share your information with service providers who help us run Medquik:

• Stripe processes your payment. Their privacy policy governs payment data.
• Our email delivery provider sends confirmations, replies, and notifications.
• Authorized Medquik specialists can view your case details so they can respond.
• We may also disclose information if required by law or to protect our rights.

We protect your information using industry-standard measures:

• All pages and payments are served over HTTPS/TLS encryption.
• Case data is stored in a secured database with access limited to authorized team members.
• Your case portal access is protected by a signed, httpOnly cookie tied to your email and ticket number.
• We ask you not to send Social Security numbers or full account numbers, and we do not request them.

You can ask us to update or delete your case information by emailing support@medquik.org. If you are eligible for a refund under our 30-day guarantee, we will process it to your original payment method.

If you have questions about this policy, email us at support@medquik.org.